Including YouBT’s guide to help you communicatebt.com/includingyou
• Our audio CD billing information includes an audio CD file, an MP3 file and a text file. The CD can be played on CD and DVD players and PCs, and the t
Speech and languageYour own voice quality might affect how well you’re able to communicate over the phone. This could be because you have a quiet voi
12Answering calls • Never rush to answer a call, do it in your own time. • Use BT Caller Display to check who’s calling you. Only answer if you feel
MobilityIf you’ve a problem moving around, advances in communication technology mean that this doesn’t have to affect your independence. Here are some
14DexterityIf you find it hard to pick up a phone handset or hold it to your ear for a long time, maybe it would help to try a different phone – one wh
Understanding and using technologyLearning disabilities and mental health conditions can bring their own communication difficulties. So can problems wi
16Free 195 Directory EnquiriesIf you can’t use a printed directory because of a disability, you can apply for our Free 195 Directory Enquiries. If you
You can decide who gets through by:• filtering unwanted callers – speak only to people you want to• sending all calls, except those from numbers you
18Unwanted phone callsYou might sometimes get phone calls you’d rather avoid. The BT6500 Nuisance Call Blocker (see page 16) can help control your cal
Our phones and featuresThe products on the next few pages have a variety of features that could help you if you don’t find it easy to use the phone. F
WelcomeIn this guide, you’ll find information about our standard and more specialised products and services. We hope that it will be useful for everyon
20Corded phonesBig Button 200• Extra large buttons • Incoming or outgoing voice amplification• Incoming call indicator• Message waiting indicator •
21Decor 2100• Large buttons• Hearing aid compatible• Incoming call indicator• 3 one-touch memory buttons• 10 number quick dial memory• Ringer vo
22Cordless phonesBT4000 Big ButtonNEWThis new phone has extra large buttons and easy-to-read text on-screen. It also helps you block nuisance calls.•
23BT1500NEW• Digital cordless• Caller Display* with 50 number calls list• Digital answering machine with 20 minutes recording time• Private messag
24Baby monitors and video monitorsBritain’s best selling Digital Baby Monitor brand†Baby Monitors 200 and 250Not just for babies – with the BT Baby M
25BT ADSL filterA filter (or microfilter) cuts interference when used on a broadband line. If you have a broadband internet connection, you may need to fi
Accessibility features – your at-a-glance guide Corded phonesBig Button 200 Converse 2200 Converse 2300 Decor 2100 Decor 2200 Paragon 550Answering mac
Cordless phonesBT4000 Big Button BT4500 Big Button BT1500BT6500 Nuisance Call BlockerAnswering machine recording time30 minutes 20 minutes 30 minutesB
Phone features explainedCall controlsLet you filter the types of call that can be made and takenCall indicatorFlashing light when phone ringsCaller Dis
31HeadsetsNot just for call centres, headsets can be just as useful at home.• No need to struggle with a handset if you’ve poor dexterity or limited
Contents Hearing 4 Sight 8 Speech and language 11 Mobility 13 Dexterity 14 Understanding and using technology 15 Our phones and features
32Mobile phonesThese days, more and more people use a mobile phone and we know mobiles can seem difficult or complicated to use. And they can also inte
Renting or buying from BT33RentingWhen you rent a phone from BT, you get the peace of mind that it will be repaired or replaced if it develops a fault
‘‘VAT We have an inclusive design policy. This means that, while many of our products have features that help disabled customers, none of our phones a
The internet – much more than just being onlineSo far in this booklet, we’ve shown how our phones and our services can help if you find communication s
36Get included onlineAnd if you’ve a disability, the internet can help – perhaps in ways that you don’t automatically think of, including new communic
Or you might be able to get BT Infinity, our superfast fibre broadband service, which delivers the internet at ground-breaking speeds of up to 76Mb, mak
Extra help from BT If you want some help getting online or if you want to help someone else get online for the first time, our Get IT Together scheme c
39PayingWe think it’s good to offer you a choice of ways to pay your BT bill. It means you can choose the way that’s easiest for you. Monthly Payment
40Call packagesPeople use their phone in different ways and at different times. Maybe you use yours mainly in the evenings. Or weekends? Or perhaps yo
When you rely on your phone We know things don’t always run smoothly and there might be times when you can’t pay your bill, perhaps because you’ve ha
Hearing We know that your hearing is as individual as you are and what helps one person might not be so useful for another. So it makes sense to get a
42Getting more from your phone BT’s calling features give you more control over your phone and calls, making it easier to stay in touch, make and take
Anonymous Call RejectBlocks calls from withheld or anonymous UK numbers. If a caller in the UK withholds their number, they won’t be able to get throu
44Help and how to contact usFixing a phone line faultWe aim to keep your phone line working and, if something goes wrong, we aim to fix it as soon as w
Operator servicesProviding the 999 emergency service since 1937.You can use operator services 24 hours a day, seven days a week:100 – free UK operator
46BT’s contact and service detailsWhen you contact us, you’ll usually need to quote your BT account number, which you’ll find on your BT bill.Your onli
IndexAccessibility features ...26Accessories ...31ADSL filter ...25Al
Offices worldwide© British Telecommunications plc 2013Registered Office: 81 Newgate Street, London EC1A 7AJ Registered in England No. 1800000The service
5When you’re looking for a phone, here are some features that can help you hear your caller’s voice:• incoming speech amplification• hearing aid comp
6Sound ConnectionsSound Connections is our no-nonsense guide that shows how you can get clearer or louder speech on the phone, including how to use he
Text messages sent to standard phones or to lines without Caller Display will be delivered as voice messages. If you want to make sure that any text m
SightThe term visual impairment covers a wide range of types and degrees of sight loss and this means it affects everyone in different ways and to a d
9Other ways to get literature and information from BT If you’ve problems seeing or reading standard print, BT’s printed information is available in al
Kommentare zu diesen Handbüchern