BT Business Total Broadband Betriebsanweisung

BT Business Total Broadband FibreUser GuideFibre

8 Extra featuresSecurityMake sure you’ve got an internet connection before changing your wireless security.Your wireless networkYour Fibre Hub is alre

Extra features 9 Please note the following points about your new passphrase, which will help to make it more secure: • it should include a mix of l

10 Extra featuresFirewallYour Fibre Hub’s Firewall Monitor continuously assesses any threats to your network, while automatically keeping itself up to

Extra features 11 NetworkingYou can set up your ofce network using Ethernet and wireless to connect every device in your ofce. To add computers to y

12 Extra featuresIf you don’t have a domain name, or wish to add a new domain, you can order it with BT. Go to Your account at www.myofce.bt.com. (Pl

Extra features 13 4 click Save before you close the window. You may be asked to enter your password – if you haven’t changed it, the default password

14 Extra featuresSet the IP Address of the computer via the computer1 If your Fibre Hub’s address is 217.37.237.78 and the subnet mask is 255.255.255

Extra features 15 IMPORTANT: each time you change these settings, you’ll need to:1 click Save to save your new settings. You may be asked to enter yo

16 Extra featuresBT Openzone wireless internet accessBT Openzone is a secure wireless broadband (Wi-Fi) service that you can access in public places (

Extra features 17 BT Business Broadband Voice (VoIP)Making and receiving callsBT Business Broadband Voice is a VoIP (Voice over Internet Protocol) ser

Learn about… Extra features Help Your Fibre Hub

18 HelpHelpHow to get help – if you need it – including with connecting to broadband and general troubleshooting. Use this section to nd help with… P

Help 19 POWERPOWERBROADBANDBROADBANDINTERNETINTERNETPOWERPOWERBROADBANDBROADBANDINTERNETINTERNETPOWERPOWERBROADBANDBROADBANDINTERNETINTERNETPOWERPOWER

20 HelpWhen the update is complete, the Power light will ash green, then all the lights will switch off as your Fibre Hub restarts. When your Fibre H

Help 21 5 if the Broadband light still isn’t steady green, there may be a fault or interference on your line. Call us on 0800 169 3809 (please make s

22 Help4 Check broadband service status by calling 0800 169 0199.5 We recommend that you install and run Desktop Help (see page 6) to help you x

Help 23 For help setting up a wireless connection, run the CD that’s included in your Welcome Pack.• try moving your computer closer to your Fibre Hu

24 HelpTroubleshooting the Openreach modemIf you’re having trouble connecting, check the lights on your Openreach modem using the table below and foll

Help 25 B POWERPOWERDSLDSLDSLLAN1LAN1Power light is ashing greenYour modem is restarting. Please wait a couple of minutes for your modem’s DSL light

26 HelpE POWERPOWERDSLDSLDSLLAN1LAN1LAN1 is offThe Openreach modem cannot detect your Fibre Hub.1 Check that the Fibre cable (red ends) is correctly

Help 27 General troubleshootingWe recommend that you run the CD included in your Welcome Pack and install Desktop Help. Desktop Help (see page 6) ide

1 ContentsLearn about… 4Your Fibre Hub and BT Business Total Broadband Fibre service.Extra features 7Setting up extra features once you’re online –

28 HelpHow do I change the wireless channel on my Fibre Hub? 36What do I do if a dial-up networking window appears when trying to connect to the inter

Help 29 Q I already have a router that I connect to a modem using Ethernet WAN. May I use this instead of the Fibre Hub?Most routers that can connect

30 HelpQ My CD won’t run. What should I do?PC users: 1 insert the CD into your CD drive 2 if asked to install or run a program, close this window 3

Help 31 If you don’t have a wireless adapter or your computer isn’t wireless-enabled, see page 34.4 Find your Fibre Hub’s preset wireless network nam

32 HelpIf your computer is showing the message ‘Windows cannot congure this wireless connection’, see page 37.7 Open your web browser – you should b

Help 33 Q Where can I nd my email address and password?You selected a BT Connect email address, also known as your BT Business Total Broadband Fibre

34 HelpQ How can I set up my Fibre Hub manually?Follow these steps:1 open a web browser and type in http://home or http://192.168.1.254 to access yo

Help 35 Q My computer or device doesn’t work with WPA. Can I still use wireless on my Hub?It may be possible to upgrade your computer operating syste

36 HelpQ The wireless connection to my Fibre Hub is slow or unreliable. What can I do?We recommend that you keep your Fibre Hub and computers at lea

Help 37 Q My computer is showing a message ‘Windows cannot congure this wireless connection’ when I try to set up a wireless connection. What can I

Learn about… Extra features Help Your Fibre Hub

38 HelpQ How do I set my computer to obtain an IP address automatically?Windows 98SE/Me Windows 7/Vista/2000/XP Mac OS X1 Go to Start then Settings

Help 39 Q How can I check the speed of my broadband line?For accurate information about your broadband speed, see our speed checker at speedtester.bt

40 HelpQ What is my Fibre Hub Manager’s password?For security reasons, your Fibre Hub is set with a unique admin password. It’s your Fibre Hub’s seri

Help 41 Q I’m moving ofce. What should I do?Call us on 0800 169 3809 giving at least ve days’ notice. The BT Business Total Broadband Fibre service

42 Your Fibre Hub and Openreach modemYour Fibre Hub and Openreach modemA BT engineer will visit to install your BT Business Total Broadband Fibre serv

Your Fibre Hub and Openreach modem 43 2 The Openreach modem connects to the mains power supply and to the BT engineer-installed socket using the DSL

44 Your Fibre Hub and Openreach modem3 The Power light and DSL light on the modem glow steady green to show a successful connection to broadband. If

Your Fibre Hub and Openreach modem 45 Landline cable (optional)With the landline cable tted:• you can make calls using your business telephone numbe

46 Your Fibre Hub and Openreach modemResetting your Fibre HubWARNING: resetting your Fibre Hub means you also have to reapply any changes you’ve made

Your Fibre Hub and Openreach modem 47 Changing from Fibre to a standard broadband (ADSL) connectionYour Fibre Hub can work with a Fibre network or a

3 Welcome to BT Business Total Broadband FibreYour faster broadband is nearly herePlease put your new Fibre Hub aside ready for a BT engineer to insta

48 Your Fibre Hub and Openreach modem3 Lift off the bre faceplate, being careful not to upset any wires inside the master socket.4 Find the shorter

Notices 49 NoticesBandwidthAs you know, with BT Business Total Broadband Fibre and your Fibre Hub you can enjoy adding a number of services to your of

50 Notices• For better performance, don’t place your Openreach modem or Fibre Hub on a television or computer monitor.• In the event of an electrical

Useful information 51 Memo (add your details here to have them handy)BT Business Total Broadband Fibre username:BT Business Total Broadband Fibre pass

52 IndexAdmin password 7, 40 ADSL 28, 47Bandwidth 49Block internet access 12Broadband light 19-22, 46Broadband service status 51Broadband socket

Index 53 MAC address ltering 9Make and receive calls over broadband 17Microlters 47Modem 24-26, 28, 29, 42-45Moving ofce 41Network login pas

Ofces worldwideThe services we’ve described in this publication may not always be available and we may change them. And nothing we’ve written here is

4 Learn about…Learn about…Your complete broadband package includes lots of great features to help you get the most out of the internet.Use this sectio

Learn about… 5 Openreach modemThe BT engineer will bring your Openreach modem. This is a VDSL modem, supplied and managed by Openreach. It connects yo

6 Learn about…For accurate information about your broadband speed, see our speed checker at www.bt.com/business/help/breNote: to make sure you receiv

Extra features 7 BT Business Total Broadband Fibre includes extra features that you can set up once you’re online.Important: you may be asked to enter