Including YouBT’s guide to help you communicatewww.bt.com/includingyou
Here are some features to consider which might help when choosing a phone: • cordless with the keypad in the phone handset or a wall-mountable corde
Other ways to get literature and information from BT If you’ve problems seeing or reading standard print, BT’s printed information is available in alt
Speech and language Your own voice quality might affect how well you’re able to communicate over the phone. This could be because you have a quiet voi
Take control You’ve probably worked out the best ways to make and take phone calls – and if your ability to speak is affected by day-to-day circumstan
Helping others hear you If you’ve a quiet voice the person you’re speaking to might not be able to hear you. Apart from being frustrating, repeating y
MobilityIf you’ve a problem moving around, advances in communication technology mean that this doesn’t have to affect your independence. Here are som
Letting your caller leave a message Using an answering machine or free BT Answer 1571 means a caller can leave a message for you to listen to when it’
Dexterity 17If you find it hard to pick up a phone handset or hold it to your ear for a long time, maybe it would help to try a different phone – one w
Mental health and learning disabilitiesLearning disabilities and mental health conditions can bring their own communication difficulties. So can proble
Don’t make things complicated Look for a phone with: • large, clear, well-spaced buttons • easily accessible memory buttons • stored numbers that c
Welcome In this guide, you’ll find information about our standard and more specialised products and services. We hope that it will be useful for everyo
Involuntary nuisance calls Some people who are confused or unwell make repeat phone calls to certain numbers, sometimes many times a day, which is obv
Our phones and featuresThe products on the next few pages have a variety of features that could help you if you don’t find it easy to use the phone.
Corded phonesFind the right phone for youWe’ve chosen our most useful range of phones for you but to help make it easier to choose a phone based on yo
• Large buttons• Hearing aid compatible• Incoming call indicator• 10 quick dial keys• 3 speed dial buttons• 3 ringtonesAVAILABLE FROM JANUARY 20
• Digital answering machine with 16 minutes recording time • Hearing aid compatible• Incoming speech volume control • Hands free function with
Cordless phones• Digital cordless• Large buttons• Large text display with backlit screen• Incoming speech volume control• Comfortable handset
• Digital cordless• Amber backlit display• Caller display1 with 40 number calls list• 50 contacts• 5 handset and base ringer melodies• 10 n
Inspire 1500Baby Monitors 200 and 250 • Digital cordless• Digital answer machine with 27 minutes recording time• Caller display1 with 30 number
Accessibility features – your at-a-glance guide Corded phones Big Button 100 Decor 2100 Converse 2200 Converse 2300 Paragon 550 Paragon 650Answering m
1 Caller display is free if you sign up for BT Privacy at Home, otherwise you’ll need to pay a small monthly fee. Find out more at www.bt.com/calling
ContentsHearing 4Sight 9Speech and language 12Mobility 15Dexterity 17Mental health and learning disabilities 18Our phones and features 21Ren
Phone features explainedCall indicatorFlashing light when phone rings Caller DisplayDisplays the number that’s callingContacts (also called phonebook,
HeadsetsNot just for call centres, headsets can be just as useful at home. • No need to struggle with a handset if you’ve poor dexterity or limited a
BT energy-efficient phonesAll BT home phones are now more energy efficient, cutting your running costs by up to half and helping you use less of our pla
Renting or buying from BTRentingWhen you rent a phone from BT, you get the peace of mind that it will be repaired or replaced if it develops a fault a
How to recycle your old phonesPhones are classed as Electrical or Electronic Equipment, so you shouldn’t throw them out with normal household or comme
‘‘TBYB centres are set up in disabled living centres or within organisations helping people with particular impairments. So you also get the experti
The internet – much more than just being onlineSo far in this booklet, we’ve shown how our phones and our services can help if you find communication s
We’re surrounded by technology. We take it for granted and often use it instinctively – at home, at work and at play. In many ways, the computer’s no
BT Total BroadbandWe’ve great-value BT Total Broadband packages to help you get online. All our broadband packages come with unlimited free BT Wi-fi, s
Don’t worry about ITSometimes, computers don’t behave the way we expect. Sometimes you need a bit of help setting things up. And sometimes things go w
Hearing We know that your hearing is as individual as you are and what helps one person might not be so useful for another. So it makes sense to get a
Making it easier to use a computer In just the same way that you might find it helpful to have bigger buttons on a telephone, you might need to alter t
www.bt.com/getit has a range of tailor-made guides for helpers, making it easy for someone already confident about using the internet to help you throu
BT Community ConnectionsIf you’re part of a group that helps people get online and improve their Information and Communication Technology (ICT) skills
Paying your BT bill – and ways we can helpPayingWe think it’s good to offer you a choice of ways to pay your BT bill. It means you can choose the way
ChargesIn some cases, we charge you. In line with other telecoms companies, we charge a processing fee if you don’t pay by Direct Debit. To avoid this
BT Basic – help if you’re on a low budgetWe know that sometimes customers need a little extra help with a phone line. That’s why we worked closely wit
When you rely on your phone We know things don’t always run smoothly and there might be times when you can’t pay your bill, perhaps because you’ve ha
Protected Services Scheme This is a free scheme to help keep your phone line connected if you forget to pay your bill or if you can’t pay due to speci
Unwanted phone calls Your phone’s a great way for you to stay in touch and for people to stay in touch with you. But you might sometimes get calls you
Getting more from your phone BT’s calling features give you more control over your phone and calls, making it easier to stay in touch, make and take
We all hear things differently through a phone handset because the sounds are changed. And as we get older, our hearing changes too. This is natural a
Calling features you need to pay forCaller Display Lets you see the number that’s calling you before you answer. So you can decide whether to pick up
More calling features – your phone working for you • Call Waiting is an alert that another caller is trying to get through to you. • Call Diversion
Help and how to contact us54Fixing a phone line fault We aim to keep your phone line working and, if something goes wrong, we aim to fix it as soon as
You can see the complaints code by clicking the link at www.bt.com or ask for a copy by calling 0800 800 150. Or you can write to: Customer Service M
Directory services There are many independent providers of directory services as well as those available from BT. All are chargeable. BT’s directory e
Live chat If you find speaking difficult and have a question or need some help about BT’s products and services, you can use Live chat, an instant-mess
IndexAccessibility features ... 28Accessories ... 33Alternative media and accessible information ... 11BT Basic...
Offices worldwide© British Telecommunications plc 2011Registered Office: 81 Newgate Street, London EC1A 7AJ Registered in England No. 1800000BT and the
Helping you hear your phone ring with a TonecallerIf you have trouble hearing your phone ring, you might find it helpful to get a new phone with a choi
Communication Choices: for deaf or hard of hearing peopleCommunication Choices is a BT guide that helps you find the best way to communicate if you’re
Text RelayIf you use a textphone, Text Relay helps you communicate with people who use a standard phone or another textphone (sometimes called a minic
SightThe term visual impairment covers a wide range of types and degrees of sight loss and this means it affects everyone in different ways and to a d
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